MEMBERSHIP BENEFITS
- Your own personal
profile on the associations website for professional exposure
- New job opportunities
both through the website, and direct requests
- Access to the members
only section of the PTGAA website
- Industry discounts
& special offers
- Advertising of your
business through your listing
- Professional Development
Program (sessions and workshops)
- Product familiarisation
opportunities
- Social and Professional
networking opportunities
- Opportunities to
participate in Tourism industry events
- Access to economic Guiding Organisations Australia
[GOA] Accreditation
CATEGORIES
- Professional
Tour Guide (Victoria)
- Distance
Professional Tour Guide (outside Victoria)
- Affiliate Tour Guide
- Site Tour Guide
- Student
Tour Guide (enrolled in Tourism)
PROCESS
- Application will
be reviewed
- Applicant will be
advised that they will be contacted by an assessor
- Assessor arranges
and conducts assessment.
- Aassessor’s recommendation is submitted
to the Committee
- Applicant will be
emailed advising acceptance/refusal
- If successful, Membership
form will ratified and paid, and you will also receive:
- Mailed name badge
- Website access
ACCREDITATION
BENEFITS
The accreditation programme
provides a variety of benefits to tour guides:
- national recognition
of practical skills and professionalism
- a pathway to national
qualifications – eg Certificate III and IV in Guiding
- access to special
rates for Public Liability Insurance
- competitive edge
for employment
- access to professional
development opportunities
- identified as a professional
Tour Guide
- listed on the National
Register of Accredited Tour Guides
- receive regular news
updates from GOA
- World Federation
of Tourist Guide Associations Cultour Card
- access to industry
discounts
REQUIREMENTS
You will need to complete
the application kit, which includes:
A. Complete and submit the following:
- Application Form,
including Employment Verification contacts
- Résumé
- Copy of current Provide
First Aid Certificate (includes CPR)
- Certified Copy of
relevant Tour Guiding Qualifications, if applicable
- Passport size
Photo for ID Card
- Signed copy of the
Terms and Conditions of Accreditation Declaration
- Application Fee
B. Successfully
complete an On-Site Evaluation based on a relevant Tour Plan
ON-SITE
ASSESSMENT OUTLINE
Requires
a successful assessment outcome comprising:
- Tour Preparation
- Equipment
and props ready
- Access
to a First Aid Kit
- Professional
personal presentation
- A
Tour Plan
- Manifest/Activity
Numbers
- Tour Introduction
- Gain the attention
of the group
- Use an effective
Introduction
- Inform group
of health and safety issues
- Commentary &
Interpretive Techniques
- Have a logical
order/flow to commentary
- Use current,
accurate, relevant information
- Consider the
sites cultural and social attributes
- Use effective
themes
- Hold the groups
attention
- Use props appropriately
- Demonstrate effective
body language
- Demonstrate effective
use of voice
- Use appropriate
vocabulary
- Use appropriate
humour
- Maintain eye
contact
- Encourage customer
participation
- Remain flexible
- Encourage questions
from group
- Answer questions
appropriately
- Customer Service
& Communication
- Maintain friendly
yet professional interactions
- Use active listening
- Consider customer
body language
- Recognise cultural
and social differences
- Overcome language
barriers if required
- Provide for special
needs of customer
- Meet customer
expectations
- Action customer
dissatisfaction
- Have effective
communication with colleagues
- Have effective
communication with service providers
- Lead and control
group
- Check group numbers
- Relay to the group
tour itinerary/schedule
- Respond to group/individual
needs
- Encourage group
cohesion
- Encourage minimal
impact
- Safety
- Assess, reassess
and action risks
- Show their duty
of care at all times
- Follow health,
safety and security procedures
- Ethics
- Refrain from
soliciting tips or kick backs
- Minimise negative
impacts
- Provide accurate
and current information
- Legal Issues
- Provide all tour
requirements
- Have all permits
and license requirements
- Tour Conclusion
- Wind the tour up
effectively
- Encourage questions
and feedback
- Post Tour
- Notify colleagues
of return
- Follow up on unanswered
questions
- Return equipment
- Complete required
reporting & Invoice
- Conduct evaluations
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